Zen Bedrooms Complaint

Zen Bedrooms Complaint

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Delivery late, mattress torn and dirty - Innerspring comfort foam


I purchased a Groupon for a voucher worth 400 dollars for a 1700 bed. I purchased an upgrade for an innerspring as well, with shipping costs. I received an email the day after I ordered the bed saying instead of the 6 to 12 days for delivery it was going to take 4 weeks. Had I known that I would have cancelled. I was not adequately kept updated as to the time of delivery and on the date specified the bed was "not on the truck" adding an extra 4 days delivery time. When the mattress arrived it was torn in 3 places and filthy because it was shipped single-wrapped in thin plastic. I am pursuing a full refund and will post if they honor their word but all I have ffor a phone number is a number in England, and some private number in Dallas just flips to voicemail. Their customer service has not responded. I fear I am a victim of a scam, and since the shipping company erred I am outside the 30 days to contest the charges.


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