Zen Bedrooms Consumer Complaints All Reviews

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Zen Bedrooms Reviews

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  • Zen Bedrooms Mattress defective dont buy!!!

    I bought the memory foam cool gel mattress. When it came in i opened the box and the mattress would not expand.I contacted customer service via email because there is no telephone number available anywhere for this company!!! They emailed a service ticket emailed to me from customer service. It stated it can take up to three or four days to expand! Well it has been 3 months and it still has not expanded. After a couple of emails stating i would like a replacement they stopped responding to my emails. I then emailed and asked for a refund and again no response! I then did a credit card... More...
    jmcap's Picture   jmcap    0 Comments   Comments
  • Zen Bedrooms - mattress received is nothing like advertised product

    I purchased a gel memory foam mattress from Zen Bedrooms after getting advice from their customer service about firmness levels. I have slept on memory foam before, as well as on high density foam mattresses, and have found both of them quite comfortable. The mattress I received is like sleeping on a table - no cushiness, no give, no comfort. I have contacted Zen Bedrooms and complained and their response was "I would like to confirm that the correct Cool Gel Memory Foam Mattress was delivered to you!" That's it. I have spent a significant sum of money on a mattress... More...
    EmilieMcVey's Picture   EmilieMcVey    0 Comments   Comments
  • ZEN may be a scam and I may be out over $500

    Unless you are always home and ready to stay there for your mattress to be delivered, I would not buy from this company. This is in regards to customer service%u2014their products could be great but I may not find out... In short, although I contacted them multiple times to try and schedule a delivery time, I received no word about my delivery until THE DAY OF when I was on my way to work and I now I have idea if my stuff will be stolen when I get back or what (I just moved into a new building in NYC and have no doorman). I repeatedly asked them to call me and I tried to call them and IT... More...
    akallenb's Picture   akallenb    0 Comments   Comments
  • Delivery late, mattress torn and dirty

    I purchased a Groupon for a voucher worth 400 dollars for a 1700 bed. I purchased an upgrade for an innerspring as well, with shipping costs. I received an email the day after I ordered the bed saying instead of the 6 to 12 days for delivery it was going to take 4 weeks. Had I known that I would have cancelled. I was not adequately kept updated as to the time of delivery and on the date specified the bed was "not on the truck" adding an extra 4 days delivery time. When the mattress arrived it was torn in 3 places and filthy because it was shipped single-wrapped in thin plastic. I... More...
    Ltcavazos's Picture   Ltcavazos    1 Comments   Comments
  • Zen bedrooms, not so Zen

    Just received my Foam top Mattress from Zen after 8 weeks ! Bed 5 stars, customer service -4 stars. They lied to me, got me to upgrade with a "your order is shipping soon still time to upgrade" to find out it put an additional 4 weeks on my order. I tried to complain and got a "sorry" response, that is it. Also, complained to Living Social about it and got another "sorry" response and dropped them also. It is too bad, I love the mattress but won't do business with liars ! More...
    ohkeeks's Picture   ohkeeks    0 Comments   Comments


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